FREQUENTLY ASKED QUESTIONS ON EMPLOYMENT SCREENING RFPs
QUESTION: What options do you offer for getting authorization directly from our applicants?
We offer an applicant management center with very elaborate options for you to use to accept authorization from your applicants as well as get their personally identifiable information (PII) to help ensure that you stay EEOC-compliant.
QUESTION: Do you provide a mechanism for ordering and tracking Adverse Action Notifications?
Yes - We can manage that for you and our web-based technology allows the letters to be generated by you or request us to generate them. All of this comes with time and date stamps for audit-tracking purposes.
QUESTION: How can I ensure consistency in interpreting results?
We offer an adjudication service that provides easy accessibility to your standard (or position-specific) hiring guidelines which can be applied to each result.
QUESTION: Do you offer on-line ordering?
Yes, we have an extremely advanced web service portal filled with features to customize your ordering experience to uniquely meet your screening package needs. Our online services also feature a very sophisticated service for searching, viewing, printing and exporting your screening results. We offer full adjudication abilities, options to manage user accounts and generate your own business analytics reports on demand.
QUESTION: Are their multiple delivery methods of results?
Yes, we offer the following options:
> At secure web portal in HTML, PDF or Microsoft Word formats
> Via secure email in password-protected ZIP format
> Via XML for integration into your existing systems
> We can integrate into your ATS or HRIS system with a custom integration
> Via Fax
QUESTION: Do you have a candidate portal where applicants can provide information and pay for their own background checks with a credit card?
Yes, we have a very sophisticated applicant management center with ATS capabilities for your candidates as well as your recruiters to use. For the candidates, secure credit card transactions are provided and the background screening order will not commence until the credit card payment is processed, if you choose to optionally apply that requirement.
QUESTION: Does your system provide partial results ahead of complete reports?
Yes, we have the capability to provide you with partial results as the background check progresses.
QUESTION: Are their management reports for the user?
Yes, we can provide you with a full range of management reporting on your screening program to include turnaround times, criminal hit ratios, adjudication ratios/trends and much more.
QUESTION: Does your security infrastructure include firewalls, intrusion detection/prevention systems, SSL encryption, and other security technologies?
Yes, we have a state-of-the-art security infrastructure complete with a managed firewall under the control of Protect-Point. We utilize 256-bit Secure Sockets Layer (SSL) protection in all of our client and applicant interfaces.
QUESTION: What security products and tools do your systems deploy to protect our data?
Our Intrusion Detection and Intrusion Prevention (IDS and IPS) System keeps our organization protected against unwanted intruders and attacks. We monitor network traffic for suspicious behavior and respond to detected intrusions in real time. We also use 256-bit encryption for managing the security of a message transmission on the Internet.
QUESTION: What ATS vendors have you integrated with?
We have completed integrations to each of the following Applicant Tracking Systems (ATS) in the past:
> ADP VirtualEdge
> Applicant Harbor
> AppliTrack
> Authoria
> ERC Dataplus Selectech
> HRSmart
> iCIMS iRecruiter
> Jobscience - TalentCentral
> Kronos
> MyStaffingPro
> PC Recruiter
> Position Manager (HealthCareSource)
> SilkRoad OpenHire
> SmartSearch Online
> Taleo
> TEDS
> Unicru
> Vurv / Recruitmax
> Workscape
QUESTION: Do you have the capability to integrate your services to our proprietary HRIS system?
Yes, we have an extremely talented technology team with the capabilities to build very highly advanced integrations to any system you may need. Our team has a strong and established track record of pulling off highly complex integrations and they can accomplish any specific projects that your company needs to build the tools to provide you with a seamless solution for your screening services needs.
QUESTION: How does the Service Provider secure our data when it is transmitted via the Internet or other transmission method?
256-Bit SSL Certificate encrypting for any transmittals over the Internet or other external networks.
QUESTION: How does the Service Provider secure web pages and URLs?
Our web site and screening app are secured by a 256-bit encryption SSL Digital Certificate.
QUESTION: How does the Service Provider control access to its physical plant and critical building areas (data centers, data storage areas, etc.)
A Network servers in locked rooms Yes
B Physical access to servers limited by security identification (access cards, biometrics, etc.) Yes
C Video monitoring Yes
D Sign-in logs and procedures Yes
E Security badges or ID cards visible at all times in secure areas Yes
F Security guards Yes
G Other/additional details: Authorization Lists
QUESTION: What types of intrusion detection / prevention systems are used (i.e., network-based or host-based)?
A network based, redundant system is deployed by Protect Point. This is state-of-the-art firewall. The firewall is managed by staff and sophisticated software 24/7 that is capable of detecting intrusion attempts by any logical method and immediately locking the intrusion attempt out with proprietary and patented algorithms.
QUESTION: Will our data be stored in a secure data center?
Yes. Our data center provider, Peak 10, in which your data is located, is staffed 24/7. You can see the full details of this data center by going to the following web site: http://www.peak10.com/locations/charlotte
QUESTION: Does the data center have a geographically redundant location in the event a natural disaster or act of terrorism damages the primary data center?
Yes. The geographical redundant site is located in Nashville Tennessee, with a secondary redundant site in Atlanta, Georgia and even a third in Cincinnati, Ohio.
QUESTION: Is there a software application that must run on the user's workstation?
No, access is via their choice of supported browsers: Chrome, FireFox, Safari or MS Edge
QUESTION: Will each user have their own unique User ID and Password?
Absolutely!
QUESTION: Can we dictate password criteria as needed to ensure compliance with our security standards?
Yes.
QUESTION: Can the service provider's system be configured to expire user passwords periodically in accordance with our security standards?
Yes.
QUESTION: Does the service provider's system provide a function to enable users to change their own password securely?
Yes.
QUESTION: Can login accounts be locked after a defined number of unsuccessful login attempts?
Yes.
QUESTION: Does the service provider or application provide auto-logoff after a fixed period of inactivity?
Yes - After 20 minutes
QUESTION: How will our users connect to the Service Provider CRA platform, (Web Application, Java Application, other?)
Users will access a secure Web site. The site is secured with a SSL 256 bit certificate and requires User ID and Strong Password before access.
QUESTION: What are the workstation requirements to use this application? (Operating System, Web Browsers, other?)
The application supports Windows 7, Windows 10, IPAD, MAC (the current version). Web browsers supported are Google Chrome, Firefox, Safari and MS Edge
